Return Policy

Statutory consumer rights

For an online goods purchase, a consumer may withdraw without a reason by sending a clear statement within 14 days after receiving the goods. Send it before the deadline. These statutory rights take precedence over any approval, packaging or voluntary-return conditions below. The goods must then be sent back within 14 days after the statement.

Statutory withdrawal and conformity rights also apply to an individual purchasing for their business where the contract is not professional in nature for them under applicable law. We also offer such individuals the extended 30-day return-notification period.

Standard Return Policy

For new orders placed under this policy, we extend the period for notifying us of a change-of-mind return to 30 days after receipt of the goods (the last item for an order delivered separately). Send a clear statement before the deadline, then send the goods back within 14 days. The conditions below apply throughout this extended period. Earlier orders retain any more favourable return terms offered when they were placed, including a previously offered 90-day period or free return shipping. Statutory rights remain unaffected.

Return Guidelines

Please review the following guidelines before initiating a return:

1. Eligibility: Notify us within 30 days after receipt of the last item in your order. Send the returned goods within 14 days after your statement; prior approval is not required. If the last day falls on a Saturday or public holiday, the deadline moves to the next day that is neither a Saturday nor a public holiday.
2. Condition: Original packaging and an unused product are not conditions for a return under this policy. Handle the product only as needed to establish its nature, characteristics and functioning; you may be liable for loss of value caused by handling beyond that scope.
3. Return Shipping Costs: For a change-of-mind return, the customer pays the direct return shipping cost. We do not charge a restocking fee. This does not apply to costs borne by the seller under statutory remedies for non-conforming goods.
4. Refund Process: We refund payments within 14 days of receiving your statement, using the original payment method unless you agree otherwise without a fee. We may wait until we receive the goods or proof of dispatch, whichever comes first. Refunds include the cost of the least expensive standard delivery offered.

How to Start a Return

You can submit a return through your customer account if the return option is available. Statutory withdrawal does not require an account: you can email [email protected] or send a written statement to the address below.

After opening the account page:

1. Enter the email address used to place your order and click Continue.
2. You will receive a six-digit verification code by email.
3. Enter the code on the website to access your account.

Once you are logged in:

1. Find the order that you want to return.
2. Click Request return next to the order.
3. If your order contains multiple items, select the items you wish to return.
4. Choose a return reason and optionally leave a note.
5. Click Request return to submit the request.

A statutory withdrawal takes effect without prior approval. We confirm receipt of electronic withdrawal statements. Send the goods to the return address below within 14 days after your statement; you do not need to wait for approval. Any additional voluntary return offer does not restrict statutory rights.

Return Address

EU & international returns: Miłosz Protyński Services (NIP 8952072726) ul. Małopanewska 18a/5, 54-212 Wrocław, Poland Phone: +48 728 995 991 Email: [email protected]

Non-conforming goods and complaints

Problems with conformity are handled separately from a change-of-mind return. Describe the fault and your requested remedy by contacting [email protected]. You may request repair or replacement and, where statutory conditions are met, a price reduction or withdrawal. The seller bears statutory repair or replacement costs. We respond to a consumer complaint within 14 days of receipt; failure to respond means acceptance. Liability for non-conformity generally covers a lack of conformity revealed within two years of delivery. This does not limit separate rights for digital elements or services and updates. The voluntary return period does not limit these rights.

Optional withdrawal form

You may copy this form or write your own clear statement. A signature is needed only for a paper form.

To: Miłosz Protyński Services, NIP 8952072726 ul. Małopanewska 18a/5, 54-212 Wrocław, Poland Email: [email protected] I hereby give notice of withdrawal from the contract for the following goods: … Order number (if available): … Order date / receipt date: … Consumer name and address: … Date: … Signature (paper form only): …